Stewart-audio CVA100-2 User Manual download pdf (Page 24)

6.2.1 Return Authorization Number

All returns to the factory for service must be accompanied by a Return

Authorization (RA) number. One can be obtained by contacting Stewart

Audio at (209) 588-8111 or via e-mail at [email protected].

NOTE: Any defective products received without an RA number will

be returned to sender at their expense.

If Stewart Audio is unable to contact the sender in 14 days, the mer-

chandise will be considered scrap and may be disposed of.

6.2.2 Shipment Instructions

If Stewart Audio requests that you ship the defective product back to

their service center, please refer to the guide below. To ensure prompt

warranty service, be sure to follow all instructions.

1. Return Authorization (RA) is required for product being sent to the

factory for service.

2. See packing instructions in section 6.2.3.

3. Ship the defective product using a method which provides for or-

der tracking or order conrmation. The service center is located at

the following address:

Stewart Audio

14397 Cuesta Court Suite D1

Sonora, CA 95370

4. Use a bold black marker and write the RA number on three sides

of the box.

5. Record the RMA number for future reference. The RA number can

be used to check the repair status.

6.2.3 Packaging Instructions

Should Stewart Audio request that you ship your product to their ser-

vice center, these instructions must be followed in order to ensure safe

delivery. If they are not followed, Stewart Audio assumes no responsi-

bility for damaged goods and/or accessories that are sent with your

unit.

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Stewart-audio CVA100-2 User Manual Page 24